All bookings must be made at least 48hrs in advance. At the moment this is done by email directly with Julie and bookings will be made at mutually agreed times dependent on availability. All sessions/classes must be paid for before they take place, usually by bank transfer.
If you purchase a block of 5 or 10 classes, bookings for this can be made on a session by session basis until the number has been reached. However, these sessions must be used within 6 months (5 sessions) or 1 year (10 sessions) from date of purchase, any remaining after this period will be void.
All sessions in pre-paid blocks must be used by the same person. For example, if you pre-pay for 5 x 1hr 1-1 sessions, all five sessions must be attend by the same client. The same applies for blocks of 10.
Cancellation and missed class policy
Cowan Pilates has a 24hr cancellation policy. This means that if you have booked a session/class (private or mat) and you need to cancel, this must be done at least 24hrs prior to the start of the session/class. If you cancel within the 24hr window, you will still need to pay for your class, if you haven’t already done so. If you have already paid for a single session this will not be refunded. If this session was one of a block of 5 or 10 pre-paid sessions, this will be counted as 1 session of that block used.
These terms also apply if you forget about or miss a class.